Resume
for
Elizabeth Van Allen
|
SUMMARY:
Over 25 years experience in technology and information industries.
Recent experience in project management and coordination, team management,
customer satisfaction assurance, asset management and supporting Elite Legal Billing Software.
HIGHLIGHTS
| Elite Professional Billing System |
Microsoft Word |
Project Management |
| Elite Financial Management System |
Microsoft Excel |
Software Support |
| Elite Conflict of Interest System |
Microsoft Outlook |
On-Site Training |
EDUCATION
American University, Washington DC (1991)
Bachelor of General Studies- Business and Communications
Graduated Summa cum Laude
Certificate: Temple University, Fort Washington PA (2001)
Certificate for Fundamentals of Querying: SQL
Capitol Institute of Technology, Laurel MD (1978)
Certificate of Electronic Technology
PROFESSIONAL EXPERIENCE
PRS Technologies, Inc, 2001-present
Provide software support for Elite Legal Software, including time and
billing, general ledger, accounts payable, and conflicts. Perform on-site
assistance with time and billing. Provide on-site training for Elite Legal
Software. Assist with management of projects such as acquisitions and
mergers that involve firms’ Elite systems.
Eastman Kodak Company, Danka Office Imaging, 1981-2001
Washington DC and Philadelphia, PA
District Service Manager, 1997 - 2001
Managed point of service operations for printer/computer/copier/mass storage and microfilm equipment
covering Eastern PA, Delaware and New Jersey region.
Managed staff consisting of area supervisors, digital network engineers, field service engineers,
customer education specialists and business support administrators. Integral to position was daily
use of proprietary service time, parts and financial tracking mainframe database systems.
Provided complete contract support for over 6,000 units manufactured by Kodak, Apple, Canon, HP,
IBM, Xerox, Sharp, Toshiba, Savin, Riso and Minolta.
Area Service Manager, 1992 - 1997
Coordinated and implemented regional infrastructure for the integration of Apple computer,
Xerox and Toshiba copier service into Kodak platform service base.
Supervised 35 field service engineers delivering on-site service of a variety of office imaging
products in Eastern PA and New Jersey.
Field Engineer, 1981 - 1992
Managed territory providing on-site service for office imaging products.
Gillette Company Research Institute
Rockville, MD
Research and Development Service Technician, 1978 - 1991
Research and Development Service Technician - provided in-house electronic and development assistance to research scientists. Maintained in-house electronic shop.
